My washer won’t drain and water is pooling on the floor — what can I try before calling a technician?

A washing machine that refuses to drain can quickly turn a laundry day into a waterlogged disaster. While it might seem like an immediate call to a technician is necessary, there are several troubleshooting steps you can take to potentially solve the problem yourself. Not only could this save you a hefty service fee, but it might also get your washer back up and running faster than waiting for a professional to arrive.

In this article, we’ll walk you through a series of practical steps to diagnose and possibly fix the issue causing your washer to not drain. From simple checks like ensuring the door is properly closed, to more involved tasks like inspecting the drain pump, these tips will guide you in tackling the problem head-on.

Before diving into troubleshooting, safety should be your top priority. Immediately unplug the washer from the electrical outlet to prevent any risk of electric shock. If the outlet is difficult to reach, switch off the circuit breaker that powers the washer. Next, address the water on the floor. Use towels or a mop to soak up the water and prevent slips or further damage to your flooring. If the washer is still full of water, consider using a bucket to manually remove as much as you can before proceeding.

A washer that doesn’t drain might simply be due to a door or lid that isn’t properly closed. Most modern washers will not start or continue a cycle if the door or lid is not securely latched. Check if there’s any laundry obstructing the door, and try closing it firmly. Listen for the click or latch sound to ensure it’s fully engaged. If the latch seems faulty, it might need adjustment or replacement.

Sometimes, the issue might be a temporary glitch. Try selecting a separate ‘Spin and Drain’ cycle on your washer. This cycle is specifically designed to remove excess water from the drum. If the washer drains properly during this cycle, it might have been a minor software hiccup. If the problem persists, further investigation is needed.

The drain hose is crucial for expelling water from your washer. First, ensure the hose is not kinked or pinched, as this can prevent water flow. Next, detach the hose from the back of the washer and check for any visible blockages. You might be surprised to find small clothing items like socks trapped inside. Run water through the hose to ensure it’s clear, and reattach it securely to the washer.

If you live in an area with cold winters, a frozen drain hose might be the culprit. Check if the hose feels unusually stiff or cold. To thaw it, you can use a space heater or hairdryer on a low setting. Make sure to keep the hose warm and insulated in the future to prevent refreezing. If your washer is in an unheated area, consider relocating it or adding insulation around the hose.